Start typing to see products you are looking for.
Review delivery disclosures, fulfillment procedures, and current policy status for purchases.
Official carrier partnership rosters, regional delivery timelines, and formal return authorization windows are currently being finalized with our logistics providers and legal advisors. The disclosures below outline existing technical capabilities and pending policy requirements.
Upon placement through our online store, orders are verified against current inventory and assigned an immutable order reference number. Each order captures a snapshot of the verified delivery address provided at checkout.
Awaiting Policy Confirmation:
• Standard order packing and handling duration prior to carrier handover.
[CLIENT INPUT REQUIRED: Order processing timeframe and dispatch schedule]
Kantipur Pashmina Arts products originate from Kathmandu, Nepal. Shipments destined for international locations are prepared for transport through international air courier services.
Awaiting Logistics Confirmation:
• Designated international courier partners.
• Transit estimates by destination region.
• Shipping rates and free shipping qualification thresholds.
[CLIENT INPUT REQUIRED: Confirmed shipping carriers, rates, and transit schedules]
Once a parcel is registered with the courier, waybill numbers and carrier information are recorded. Clients may check fulfillment status at any time via the Order Tracking portal using their order number and shipping postal code or account email.
Shipments crossing international borders may be assessed customs duties, excise fees, or import value-added taxes by the border authorities of the receiving nation.
Awaiting Policy Confirmation:
• Duty payment mechanism (e.g. Delivered Duty Paid vs. customer destination payment).
[CLIENT INPUT REQUIRED: Customs duties and import tax policy confirmation]
Due to the delicate nature of hand-loomed fibers, return authorization criteria and inspection guidelines must maintain strict quality integrity.
Awaiting Institutional Confirmation:
• Allowable return window from delivery date.
• Return condition requirements (original tags, unaltered, unworn).
• Responsibility for return shipping fees.
• Policy regarding custom, monogrammed, or bespoke commissions.
[CLIENT INPUT REQUIRED: Confirmed return window and refund procedure]
For questions regarding orders in transit or specific delivery inquiries, please communicate directly with our atelier team through our Contact Atelier page.
