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Explore essential information regarding client accounts, order tracking, garment specifications, and client care.
An authenticated customer account is required to select saved delivery addresses and finalize checkout. Unauthenticated visitors can browse all curated garments and add items to their shopping bag. When you sign in or register, your bag items are automatically preserved and merged into your account.
You can check the progress of your dispatch at any time via our Order Tracking portal. Enter your order reference number (e.g. KPA-YYYYMMDD-XXXX) along with the destination shipping postal code or account email used at checkout. Registered clients can also review complete purchase history directly within their Client Account under Order History.
Yes. Every individual variant in our online catalog specifies verified dimensions (length and width in centimeters) and physical garment weight in grams, as recorded by our atelier technicians.
Fine pashmina fibers require gentle handling to maintain their natural softness and drape. We recommend professional dry cleaning or delicate hand washing in lukewarm water with specialized wool or cashmere wash. Never wring, rub, or tumble dry. Dry flat on a clean towel away from direct heat and sunlight.
International transit schedules and supported destination regions are currently being established with our logistics partners.
[CLIENT INPUT REQUIRED: Confirmed shipping carriers, eligible countries, and transit timelines]
Our official return, exchange, and condition-inspection policies are currently undergoing formal institutional finalization.
[CLIENT INPUT REQUIRED: Confirmed return window, return shipping cost responsibility, and inspection criteria]
International orders departing Nepal may be subject to local customs clearance, import tariffs, or value-added taxes levied by authorities in the destination country.
[CLIENT INPUT REQUIRED: Customs, VAT, and duty collection policy confirmation]
Commercial partnerships, custom fiber commissions, and boutique inquiries may be submitted through our Contact Atelier desk.
[CLIENT INPUT REQUIRED: Dedicated wholesale desk contact and minimum order quantities]
Our atelier concierge is available to provide personalized assistance regarding our collection and orders.
